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Altering Payroll Methods | Do You Want a New Payroll Companion?


Should you supply payroll companies and wish to make your job somewhat simpler, you would possibly companion with a payroll software program supplier. However when your present partnership simply isn’t reducing it, is it time to chop them free? 


In our current case examine, we spoke with one in every of our accountant companions and discovered what led him to make the swap to Patriot Software program. Seems, it wasn’t only one factor. There have been a number of causes—three, to be precise—that led this accountant to ditch his earlier payroll supplier.

Need to learn the case examine for your self?

After switching to Patriot’s Full Service Payroll, this accountant now saves 50% from his earlier payroll supplier, runs payroll in 2 – 3 minutes, and enjoys “A++++” buyer help.

3 Causes for altering payroll programs 

Switching payroll suppliers generally is a time-consuming course of. In truth, it’s a driving purpose some accounting professionals follow their present payroll companions. 

However typically, the long-term advantages far outweigh the short-term time suck. Check out the next three causes to ditch your payroll supplier, courtesy of our Sentinel Tax & Accounting case examine. 

1. The interface isn’t intuitive 

You companion with a payroll supplier since you wish to streamline your day-to-day tasks. You don’t wish to get tripped up over an advanced interface. 

To not point out, your shoppers could make time-consuming errors in the event that they wrestle with the interface, too. And that may enhance the time you spend fixing errors or contacting buyer help for assist. 

A complicated interface could result in:

  • Gradual payroll
  • Time-consuming and expensive errors
  • The necessity to contact buyer help 

In our case examine, we discovered that Sentinel Tax & Accounting proprietor James Fleming III, EA values easy and intuitive navigation as a result of he didn’t wish to spend time enthusiastic about payroll. Sound acquainted? 

Results of switching to Patriot: Quick payroll. It now takes Fleming two to 3 minutes to run payroll. 

2. The client help is subpar 

In a really perfect world, you wouldn’t have any questions or considerations when utilizing payroll software program. Proper? Possibly. However, issues occur. And whenever you or your shoppers want help, you wish to know that you just’ll get a quick response charge from educated customer support representatives.

Should you’re not getting quick responses, appropriate responses, or each, you is perhaps coping with subpar buyer help. 

And for those who’re continually pissed off by the help you obtain, it could be time to change to another person. 

Results of switching to Patriot: “A++++” buyer help that’s at all times responsive and educated. 

3. It’s costly! 

Sure, you cost your shoppers for payroll companies. But when your payroll companion is just too costly, your backside line begins to fade—quick.

That’s why our third purpose to change payroll suppliers revolves round prices. An costly product that’s overly sophisticated (assume again to Purpose #1) can lower into your earnings and trigger you to lift your accounting charges. 

As a substitute, search for a brand new companion that provides:

  1. Price-effective payroll software program
  2. Particular pricing for accounts
  3. No charges to companion 

Results of switching to Patriot: Fleming was in a position to lower his payroll invoice in half when he switched to Patriot’s Companion Program. 

3 reasons to ditch your payroll partner: poor interface, subpar customer support, high prices

discover the precise companion 

You’re bought—like our case examine participant, you’re bored with subpar buyer help, expensive software program, and a complicated interface.

So … now what? How do you discover the golden goose of payroll software program suppliers? Like something, discovering the precise companion requires a little bit of legwork, trial and error, and a little bit of luck. Listed here are 4 methods to get began. 

1. Know what you’re searching for

Would you like higher options, like computerized updates and the flexibility to pay 1099 employees in payroll? How vital are integrations, like accounting software program? 

Completely different accounting professionals have totally different wants. Some run payroll for his or her shoppers from begin to end. Others use co-branding to let shoppers run payroll themselves with the software program. And since every accountant is totally different, what you’re searching for is, too. 

Take into account your and your shoppers’ wants. Ask your self the next inquiries to get began:

  1. Do I would like my payroll companion to deal with tax filings and deposits for my shoppers?
  2. What options are extra vital to my shoppers (e.g., a number of work places)? 
  3. Would an umbrella login assist me get extra work completed?
  4. Will I run payroll for my shoppers or have them do it themselves? 

2. Have a look at opinions

Take into account buyer opinions when discovering a brand new payroll companion. That manner, you’ll be able to study different accountants’ experiences, immediately from the supply. 

You might be able to discover opinions from each enterprise homeowners (aka your shoppers) and accounting companions by taking a look at:

  1. The payroll supplier’s web site
  2. Trustpilot
  3. Google
  4. Fb

What’s the corporate’s general ranking? Is there a recurring theme (good or dangerous)? Hold a watch out for what prospects say about issues that matter most to you (e.g., buyer help). 

3. Name buyer help 

Does the payroll supplier have the help you want? Give them a hoop and discover out. That manner, you’ll be able to see the type of help you’ll be able to count on firsthand. 

4. Join a free demo or software program walk-through 

Need to take a look at out the software program earlier than you make the swap? Verify with potential companions to see if they provide a free software program demo or personalised walk-through. 

By a demo or walk-through, you’ll be able to:

  1. Attempt before you purchase 
  2. Get a really feel for the navigation
  3. Decide if the software program has all of the options you want

Able to get the help, ease of use, and price ticket you’re searching for? Take a look at Patriot Software program’s Companion Program. Be part of the 1000’s of accounting professionals who belief Patriot with their shoppers’ accounting and payroll, plus get a 30-day free trial!

This isn’t meant as authorized recommendation; for extra info, please click on right here.




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